Frequently Asked Questions
Everything you need to know about bringing Prism into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. Large furniture pieces are delivered via our white-glove service and typically arrive within 2-3 weeks depending on your location.
Do you offer a warranty on Prism products?
Yes, all Prism home goods come with a 1-year limited warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are non-returnable.
Can I request fabric swatches before purchasing a sofa?
Absolutely. We offer complimentary swatch kits for our entire upholstery collection so you can feel the texture and see the colors in your own lighting before committing.
Are your wood products sustainably sourced?
Sustainability is a core value at Prism. We exclusively use FSC-certified timber and eco-friendly finishes to ensure our furniture is as kind to the planet as it is to your home.
How do I track my delivery?
Once your order departs our warehouse, you will receive an email with a tracking link. For large furniture deliveries, our carrier will call you directly to schedule a specific delivery window.